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What do you sell at Costume Cabin?
We sell fancy dress costumes, hosiery & accessories including
unique handmade headbands, obi belts and dolls clothes.
Where are you located?
We are located in Yorkshire, England.
Can I go to your store?
No, we are a mail order only store which means low overheads
for us and low prices for you!
This also means that we are open on-line 24 hours a day.
How do I buy on-line?
1. Enter the store and select a category from the menu by clicking
the category name. You will be presented with a list of all available
products, and/or sub-categories containing more products. You
can also use the search box provided by simply typing in the product
you are looking for.
2. To view the full details of a product from the list, click the picture
or the more information link.
3. To add an item to your cart, click the 'Add To Basket' link. You
can add more than one item by changing the number in the quantity
box before you click the link.
4. Repeat the above steps until you have selected everything you need.
5. You may view your cart contents at any time by clicking the 'View Your
Basket' link at the top of the screen. When viewing your basket you can
change quantities of each item and delete items if you wish.
6. To complete your order click the 'Proceed To Checkout' link.
7. Enter your address details and e-mail address.
8. Next use the drop down menu to choose your postage country
(i.e. United Kingdom, Europe or Rest Of The World)
Postage is included in the item price for UK deliveries.
The price you see is the price you pay.
9. Finally, you will be directed to the payment page. To make a credit
or debit card payment, click on the 'Paypal Pay Now' button.
A confirmation letter will be sent to your e-mail address when the
transaction is finished. To pay by UK cheque or postal order, click
on the 'Pay By Cheque/Postal Order' Button.
What currency is listed on your site?
As we are a UK company our currency is listed in British Pounds
Sterling (£). If you are an international buyer you can use www.xe.com
to get a current exchange rate.
Is my payment secure?
Yes, we use Paypal to process your credit/debit card payments.
Paypal automatically encrypts your confidential information in transit
from your computer to ours using the Secure Sockets Layer protocol
(SSL) with an encryption key length of 128-bits (the highest level
commercially available). *Please Note: You will not see the padlock
logo to say that your payment is secure until you reach the Paypal
information pages. You do not need a Paypal account to place an order
by credit/debit card through the Paypal system. Alternatively, you
can send your payment by post. We accept UK cheques and postal orders.
Can you make items made to measure?
Yes, if you require a slight variation on one of our handmade
items or would like something in a larger or smaller size, please
contact us direct with your requirements.
Handmade items are usually despatched within 7 days.
When can I expect my order?
Please allow 7 days for delivery (usually shipped out within 48 hours
of time of order ). You will be notified immediately if any item is out of stock.
Handmade items will be despatched within 7 days of ordering.
Can I return my order?
In the unlikely event that your item should prove faulty, please notify
describe what the problem is and we will quickly advise you what to do.
We always endeavour to put things right as quickly as possible.
All items must be returned in an unworn, unused & unwashed
condition and in it's undamaged original packaging.
Returns will only be accepted by prior arrangement.
Made to measure special orders can not be returned.
This does not affect your statutory rights as a consumer.
How do I contact Costume Cabin?
You can contact us via email through our 'Contact Us' page or
by telephone on 0845 224 8074 Monday-Friday 9am-5pm
(Calls are charged at local rates from UK landlines)
Privacy Statement
We recognise the importance of protecting the privacy of your personal
details as a user of this web site. We do not pass any details you submit to
any third party. We do not contact you unsolicited, unless the matter involves
any outstanding order. Our privacy policy is under frequent review and any
changes will be posted (in accordance with the Data Protection Act 1998).
©Copyright Images Smiffys 2008™
Tel. 0845 224 8074 Mon-Fri 9am-5pm
©2005-2008 Costume Cabin - All Rights Reserved
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